Our CFA
In 2022, Fnac Darty opened its own apprenticeship training centre (CFA) to welcome and train future home appliance repair experts across France.
Our CFA welcomes and trains working professionals with diverse backgrounds and career paths. The goal: acquiring skills aligned with field requirements, the specificities and innovations of the home appliance sector.
Upon completing their one-year training, learners obtain a Connected Home Appliance Technician (TSEC) diploma, certified at level 4 in the National Directory of Professional Certifications (RNCP). A permanent contract (CDI) is also offered by the Group (subject to successful completion of their in-company period).
In 2023, our Group launched a brand new accelerated training programme for the role of Home Appliance and Multimedia Repair Technician. Designed for candidates who already have technical maintenance experience, regardless of the sector, this 6-month immersive programme provides a solution to meet the Group’s short and medium-term recruitment needs for repair technicians.
The Fnac Darty CFA is Qualiopi-certified for the following categories of actions: training actions and apprenticeship training actions.
The “Home Appliance and Multimedia Repair Technician M/F” (TREM) training programme
The Home Appliance and Multimedia Repair Technician installs and commissions products, carries out diagnostics, and proposes and implements solutions. They may also manage customer relations in the context of an after-sales service intervention on a home appliance.
2025 Key Figures
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75%*job placement rate
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20%dropout rate
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100%exam pass rate
*The job placement rate covers the following positions:
- Home appliance technician
- After-sales service technician
- Home repair technician
- Large home appliance technician (GEM)
The Connected Home Appliance Service Technician (TSEC) Training Programme
The Connected Home Appliance Service Technician installs, diagnoses and maintains home appliance and audiovisual equipment. They work primarily at the customer’s premises using their service vehicle, as well as in a workshop. They keep up to date with technological developments in their technical environment.
2025 Key Figures
-
79%*job placement rate
-
23%dropout rate
-
94%exam pass rate
*The job placement rate covers the following positions:
- Home appliance technician
- After-sales service technician
- Home repair technician
- Large home appliance technician (GEM)
Frequently Asked Questions
The Fnac Darty Academy is a training centre whose objective is to develop the skills of internal employees and franchisees, in support of the company’s performance. With long/short and/or multimodal programmes, the training Academy tailors its certified programmes and teaching methods to the needs of the Group and its various sites. More information about our Academy on our institutional website.
The Fnac Darty apprenticeship training centre (CFA), opened in 2022, aims to welcome and train future home appliance repair experts across France. It enables trainees to acquire skills aligned with field requirements, the specificities and innovations of the home appliance sector. Upon completing their training (9 to 14 months), learners obtain a Professional Qualification Certificate as a Home Appliance and Multimedia Repair Technician (CQP TREM), a Connected Home Appliance Service Technician (TSEC) certificate, and, with our partners, an Electronic and Electrical Equipment Repair Advisor (RC3E) certificate or a Home Appliance and Audiovisual After-Sales Technician (TAVEA) certificate. More information about our CFA on our institutional website.
The Fnac Darty Group offers internships and apprenticeship contracts. All our openings can be found on our Careers website (FR only).
You can discover testimonials from employees in a wide range of roles in the Talent section of our institutional website.