Business ethics

Respect, loyalty and transparency lie at the heart of Fnac Darty’s daily work, with particular importance attached to embodying its values in its relations with its employees, suppliers, customers, partners, and shareholders.

An ethics framework shared across the Group as a whole

Fnac Darty is vigilant and mindful of acting in line with its ethical commitments in all circumstances. The ethics framework formalizes this very commitment everywhere the Group operates:

• The Code of Business Conduct, which states the fundamental principles that should underpin everyone’s professional conduct, both as individuals and as a collective.
• The Gifts and Benefits Charter, which sets out the Group’s internal rules on accepting gifts and invitations. It aims to give employees advice on how to handle receiving a gift or invitation.
• The Conflicts of Interest Prevention Charter, designed to raise awareness on this topic. It aims to help employees avoid conflicts of interest and understand what to do when they arise.
• The Ethical Whistleblowing Line, to allow alerts to be raised in confidence thanks to an encrypted reporting site that provides anonymity to the whistleblower, if they wish.

In order to achieve the exemplary level set by the Group, Fnac Darty continues its work to continuously improve its ethical framework, reviewed regularly by the Ethics Committee.

This Committee ensures that the company is doing business ethically, particularly pursuant to the French anti-corruption law Sapin II, the French law on the Duty of Vigilance of Parent Companies and Instructing Undertakings, and the General Data Protection Regulation.

Protecting the personal data of our employees and customers

With millions of visitors each month to its shopping sites, and nearly 11 million members, the protection of personal data is at the heart of Fnac Darty’s challenges.

The protection of customer data involves ensuring greater transparency in the use of data collected by the brands as well as legitimate, proportionate and secure use. Customer confidence – which is essential for the Group – necessarily involves enhanced protection of their data, but also that of Fnac Darty employees.

In 2022 and 2023, in order to give its customers better control over their data, Fnac Darty rolled out a “preference manager” for customer accounts at darty.com and fnac.com.

Preventing the risk of corruption

Under Sapin II, the Group is deploying a targeted roadmap on risk of corruption.

The prevention plan is continuously being refined and includes a specific mapping of the risk of corruption, a training program (mandatory for the most exposed employees), regular awareness-raising for all employees and controls during internal audits.

All individuals exposed to conflict-of-interest risk have completed the mandatory training modules.

Implementing the oversight plan

Fnac Darty relies on strong ethical principles and standards in the conduct of its activities, and refers in particular to the Universal Declaration of Human Rights, the International Covenant on Civil and Political Rights, and the International Labour Organization’s Fundamental Conventions. The Group also adheres to the United Nations Global Compact, whose principles it shares and promotes.

Since 2018, Fnac Darty has published a summary of the implementation of its Oversight Plan annually. This plan includes a risk mapping covering any serious violations of human rights and fundamental freedoms, or to human health and safety, and the environment, that could be committed by the Group or by the third parties with whom it maintains lasting relationships.

In order to involve employee representatives in this oversight process, a special working group was set up with elected representatives from each country.

Ethical whistleblowing and compliance platform

In 2021, Fnac Darty launched an outsourced ethics whistleblowing and compliance platform to complement the usual communication channels: report.whistleb.com/en/portal/fnacdartygroupe

Managed by a third-party company, this ethics whistleblowing platform lets employees and external stakeholders confidentially and securely file reports about:

• Professional misconduct, illegal conduct pertaining to accounting, finance or corruption, and breach of competition law;
• Whistleblowing disclosures related to health, hygiene and safety, and discrimination or harassment in the workplace;
• Concerns regarding the protection of the environment;
• Whistleblowing disclosures related to health, hygiene or safety, non-compliance with human rights or environmental protection concerning a partner or supplier.

These reports are sent immediately and exclusively to the authorized people, who decide what measures to take and ensure that each case is followed up in accordance with the applicable legislation and the Group’s ethics rules.

The annual summary of the ethics whistleblowing site is shared by the Ethics Committee and a joint SECR/Audit Committee.

Implementing a policy of responsible indirect purchasing

Aware of the social and environmental impacts of its indirect purchasing, the Group has committed itself to a global and sustainable performance approach for the Company and for the stakeholders within its ecosystem.

Three major commitments have been included in the responsible indirect purchasing policy:

• To be a responsible purchaser with respect to suppliers and work toward the continuous improvement of purchasing practices by developing sustainable and balanced relationships with suppliers;
• To contribute to the achievement of the objectives set out in the Group CSR roadmap in terms of climate change and the sustainability/recyclability/eco-design of products by integrating social and environmental responsibility within purchasing processes;
• To encourage the Group’s partners to develop a CSR approach by promoting and following the approaches and initiatives of Fnac Darty suppliers.

83% of calls for tenders incorporate CSR criteria.

82% of contracts incorporate the Code of Business Conduct

In January 2022, the Médiation des Entreprises (French business ombudsman) awarded Fnac Darty the “Relations Fournisseurs & Achats Responsables” (Responsible Supplier Relations & Purchasing) label for its indirect purchasing for a period of three years, thus welcoming the Group into the community of 65 companies distinguished by public authorities for the sustainable and balanced relations they maintain with their suppliers on a daily basis.

Fnac Darty has joined the Initiative for Compliance and Sustainability (ICS), a non-profit organization bringing together retailers and brands. The ICS aims to improve working conditions throughout member supply chains.